#263 Emma Lo – Advancing Customer Success and Leveraging AI in Sales
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In this week’s episode the Scale Your Sales Podcast, I wanted to talk about the challenges we face and the opportunities that come from those challenges.
During the week between Christmas and New Year’s, when we might be spending time with our families or having some downtime, it is important to recognize the situation we are in.
But also to think positively about the opportunities coming forward so we can start strong.
Timestamps:
00:00 – The challenges of the post-pandemic economy and the importance of sales managers
01:40 – The need for sales managers to be data-savvy and mentally fit
02:20 – Importance of coaching skills in sales managers
03:30 – The role of data in evaluating and nurturing top talent in sales teams
05:55 -The potential for customer growth opportunities in the post-pandemic economy
06:40 – The need for diversity in sales teams, particularly in regards to generational changes
Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.
Book Janice to speak virtually at your next event https://janicebgordon.com
LinkedIn: https://www.linkedin.com/in/janice-b-gordon
Twitter: https://twitter.com/JaniceBGordonÂ
Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast
More on the blog https://scaleyoursales.co.uk/blogÂ
Instagram: https://www.instagram.com/janicebgordonÂ
Facebook: https://www.facebook.com/ScaleYourSalesJBG
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