#218: Ali Cudby – Maximizing Customer Retention for Sales Growth

December 4, 2023

In this week’s Scale Your Sales Podcast episode, my guest is Ali Cudby.

Ali is the Founder and CEO of Alignmint Growth Strategies, where companies learn how to prevent customer churn before it starts. Ali’s expertise has served Fortune 500 corporations and startups alike. She is also the author of the #1 best-selling book on customer retention, Keep Your Customers.

In this episode, Ali shares her insights on the phrase “The customer is always right.” and how it impacts businesses, as well as the strategies she uses to prevent customer churn. The discussion touches on the importance of customer satisfaction, upselling, and cross-selling as key metrics for customer success. Ali outlines effective strategies for optimizing salespeople and emphasizes the value of celebrating moments that matter most to customers. Plus, she shares a tried and tested strategy for scaling sales and concludes with a fascinating take on what she would bring to a desert island. Tune in to gain valuable insights on customer retention and growth strategies from this engaging conversation.

Welcome to Scale Your Sales Podcast, Ali Cudby.


05:55 – Create clear assistant processes for excellent customer experience.

09:03 – Focus on retention to grow revenue effectively.

12:32 – Key factors: customer satisfaction, churn prevention, upsells.

15:56 – Identify unique moments for meaningful customer celebration.

17:55 – Developing cross-functional playbooks for customer experience success.

21:10 – Leverage existing strengths to enhance performance.


Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.

Book Janice to speak virtually at your next event https://janicebgordon.com 

LinkedIn: https://www.linkedin.com/in/janice-b-gordon/    

Twitter: https://twitter.com/JaniceBGordon 

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   

More on the blog https://scaleyoursales.co.uk/blog 

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Scale Your Sales Janice B Gordon

We work with Chief Revenue officers, Sales Leaders, and SaaS Founders identify their best-paying customers, retain more of them, and modernise for a customer and buyer-centric relationship.

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