#241: Hang Black – Diversity, Leadership, and Adaptation in a Digital Age

May 13, 2024
Scale Your Sales Podcast Hang Black

In this week’s Scale Your Sales Podcast episode, my guest is Hang Black.

From refugee to revenue leader, Hang Black’s career spans engineering, marketing, and sales, earning her the nickname “Black Ops”. A multi-national keynote speaker on sales, leadership, and a passionate advocate for women in the workplace, she is the author of a Wall Street Journal best-selling book.

In this episode, Hang discussed the impact of AI, cultural disparities in the treatment of women in sales, and the evolving demographics of buyers. Highlighting the importance of diversity at all levels of an organization, Hang emphasized the need for intentional inclusion to avoid unintended exclusion in the workplace. She also delved into the potential of AI in optimizing tools to represent all buyers’ needs and emphasized the necessity for sales leadership principles to adapt to digital advancements and technological changes. Moreover, Hang shared insights on the changing role of outbound SDRs and AEs and discussed the importance of programmatic diversity, equity, and inclusion (DEI) strategies, emphasizing the need for genuine action to address unconscious bias and accelerate overlooked talent within organizations.

Welcome to Scale Your Sales Podcast, Hang Black.


00:00 – Diversity, Leadership, and Adaptation in a Digital Age.


04:19 – Plan for the future. Invest in leadership and technology.


12:10 – Influencing hiring decisions for diversity and fairness.


13:59 – Struggle with expanding tool stack, use AI wisely.


17:03 – Challenge in leadership training for relevant and effective coaching.


23:26 – Improving retention: role models, inclusion, psychological safety, and equal access.


28:29 – Opportunities for overlooked individuals through sponsorship.


31:30 – Support leaders to be digitally savvy and empathetic.





Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.


Book Janice to speak virtually at your next event: https://janicebgordon.com 


LinkedIn: https://www.linkedin.com/in/janice-b-gordon/    


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Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   


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