#260 Sergio Bea – Simplifying Sales Processes and Boosting Customer Experience

In this weeks’ Scale Your Sales Podcast episode, my guest is Sergio Bea.

Sergio draws on nearly three decades of telecom and IT industry experience, leading different sales organization in Fortune 500 global corporations as well as smaller niche vendors. Sergio has led indirect sales teams (Channel Chief award for 8 years in a row) and direct sales organizations with expertise in different market segments and regions. Born and raised in Argentina, he moved to the US 20 years ago with his wife Vanessa and his triplets’ girls (now 22 years old). Both Sergio and Vanessa had extensive executive careers in global companies.

In today’s episode of Scale Your Sales podcast, Sergio shares a case study on transitioning from a direct sales model to a 70% partner-led approach over seven years, discussing the motivations and challenges involved. He explores strategies like decentralizing approvals, simplifying processes, and building strong vendor-partner relationships. Sergio also highlights the importance of soft skills such as integrity and empathy in sales leadership, and shares insights from his personal journey, including his move to the U.S. with his family.

Welcome to Scale Your Sales Podcast, Sergio Bea.

Timestamps:

00:00 Partner collaboration solved issues, boosted business significantly.

05:59 Technology consumption has evolved to cloud marketplaces.

10:05 Empathy, financial impact, integrity, collaboration, responsiveness, understanding.

13:48 Soft skills crucial in Cisco’s hiring process.

17:48 Buyers prefer salespeople only at final stage.

19:31 Prospective customers seek value and business understanding.

23:18 Reduce approvals to improve customer experience.

28:28 Tailored microsites improve customer identification and personalization.

32:01 Left Argentina, thrived, became executive, my hero.

https://www.linkedin.com/in/sergiobea/

https://twitter.com/SergioBea4

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

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