Mar 12

Why Social Media is Essential for Growing Businesses in 2020

By Janice B Gordon | sales training , Social Selling

Janice B Gordon Social Selling sara-kurfess-6lcT2kRPvnI-unsplash

Since 2006 there has been a meteoric rise in social media and the expansion of digital channels. With the economic crisis, brand loyalty and trust are at an all-time low. Attention spans are shortening, and traditional sales techniques are less effective. There is an abundance of information available online with an increase in conflicting information; […]

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Feb 26

Why You Need Customer Experience Feedback Surveys and Which Ones

By Janice B Gordon | Customer Experience , Customer Retention

Feedback Surveys Janice B Gordon Photo by Kaboompics .com Pexels

When I work with B2B client’s helping them identify their key customers and create a Customer Strategic Growth Plan to grow each target customer.  As part of this process to Engage, Educate and Elevate the customer relationship, through the customers’ experience into profitable partnerships. There are six critical datapoints to measure customer success that I […]

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