Oct 30

How Customer Experience Influence’s Sales

By Janice B Gordon | Customer Experience , Sales Motivation

Customer Experience Growth Model Janice B Gordon

The more engaged your customers, the better the predictability of your sales pipeline and growth prospects. Crucially, engaged customers are linked to the evolution of customer experience strategy in a customer-centred business model. Forrester research and advisory predict that by 2020 customer experience will overtake price and product as the key brand differentiator in choices. I have […]

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