Excellent Customer Experiences Drive Exceptional Business Results

Change in Sales Janice B Gordon

The world has changed from chasing ever-increasing sales revenues,  to sharing the company's mission and values to help your key customers and accounts achieve their goals. Here at Scale Your Sales, we believe customer experience and sales are intrinsically linked through the development of future-ready customer-first sales strategies.

Scale Your Sales gets your team focused on the customer's goals.

The global pandemic has accelerated a necessity for a customer-first mindset shift in all growth businesses. Scale Your Sales helps you calibrate how customers experience your sales enterprise. Now you must engage buyers and customers at a distance and retain your key customers and accounts with renewed tenacity.

Buyers and customer trust their peers more than the marketing messages of the seller. You must invest in creating brand advocates and nurturing strategic customer relationships because these valued customers and influencers become a trusted extension of your sales and marketing efforts, recommending and referring other peers.

Digital with human connection is not only an essential tool to listen, engage, and sell but to build customer experiences and deliver the brand promise. Selling is no longer about providing products and services; selling is the entire experience the customer gains of your brand. A customer retention strategy is critical in future-proofing your customers beyond the pandemic. A future-ready enterprise leverages its expertise to create and build customer advocates.

Kelly Ballard

Kelly Ballard

Sales Manager at Mercure Hotels 2019

"Janice has an amazing ability to make you believe in yourself and offers unique insights to help you scale your sales! We have learnt so much and have already implemented new strategies, which are proving highly successful."

Matthew Stockwin

Matthew Stockwin

Manufacturing Director, Europe at COATS GROUP PLC 2013

"Janice is a hard-working, conscientious and a fun person to work with. She has high attention to detail and has exacting standards. Janice is particularly strong in dealing with stressful situations and in making the big decisions."

Janice B Gordon Exchange with computer

What we do for you

  • We help companies be more customer-centric in the way they sell, secure, retain and grow key customers and accounts.
  • We help align your strategic sales process to how your modern buyers, key customers and strategic accounts want to buy and grow. 
  • We help increase customer and social engagement, reduce churn, increase retention, and grow your recommendations and referral business.
  • We help your salespeople get into the penalty area more often, which will increase your chances of scoring more often by better serving your customer. 
Janice B Gordon Exchange London

The tangible results(what we mean by getting in the penalty area)includes:

  • Reduce the cost of increased revenue of key customers and accounts.
  • Increase loyalty, experience, and satisfaction by 5% to grow customer lifetime value.
  • Increase team efficiency, not wasting time on the acquisition of lukewarm leads.
  • Increase in focus on retention, referrals, and recommendations to shorten the sales cycle.
  • Become the trusted advisor and partner leading in partnership arrangements. 

We Show You How To Be The Seller Your Key Customer Wants to Partner & Grow With

Scale Your Sales Consultancy Process

step 1


We spend time understanding your objectives, your sales process, your buyers, and key customers' needs and your business culture. Then you get honest (full and frank) advice or pre-match analysis. 

step 2


We guide you to determine the path to significant increases key customer experiences, customer retention and sales revenue growth, with practical strategies bespoke to your team. Discover is the pre-match team talk, sharing the vision and values, behaviours, and goals to clear the field of play so your team can target the shots.

Scale Your Sales Consultancy Process
step 4


We want your team to continue to build on your success with the roadmap of what works, we engage your team with tools and knowledge transfer, enabling you to sustain, develop and grow beyond our engagement.

step 3


We support you in the implementation and delivery of your desired results. We build in measurable performance to ensure we meet your expectations at every stage of the process. Dissolve is honing the ability to score more goals and post-match analysis.

Our advice is customised to your organisation and your customer base, and our 4D Problem Solving Process delivers the most significant benefits to achieving your business objectives.

Our accolades include projects that have exceeded targets working with a broad range of national and global clients. One of which increased revenue by 100% to £12 million, in less than 12 months using these strategies.

Our team of Associates offer our clients many years of experience in the private and public sector. Working with a broad range of national and global clients, our team delivers engaging experience through real-world insights and results-based practice.

Paul Andrews

Paul Andrews

CEO at Jobsinkent.com 2019

"I thought I was pretty switched on about sales, but I learned some interesting new information and we have already implemented Janice's ideas and reaped the benefits. Janice really does know what she is talking about and delivers, practical, real, useful guidance on the modern sales process."

Andrew McDermott

Andrew McDermott

 Director, Nilebond Ltd 2015

"Janice helped me to develop a strategy to secure and maintain B2B customers. I now have a segmented plan of my client profiles with ways to secure and retain more valued clients. Since working with her company, I have secured two new corporate clients for my accountancy practice, established since 1986."


Copyright 2021 Janice B Gordon  Scale Your Sales All Rights Reserved Problem Solving Company Ltd.

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Call Us Today: 

+44 (0) 207 175 0877