Terms & Conditions

The General Data Protection Regulation (GDPR), came in force on 25th May 2018, requiring companies to keep individuals informed about how their data is collected, stored, processed and generally protected.

This is the Privacy Notice of Problem Solving Company Ltd, incorporating and trading as Scale Your Sales programme and content. It includes specific information about our data protection compliance notice and our website compliance notice. In this document, “we”, “our”, or “us” refer to Problem Solving Company Ltd. It serves to inform our clients, contacts and contractors (“contacts”).

We are company number 08075069 registered in England, UK.

Our registered office is 85 Great Portland Street London W1W 7LT.

Our email: info@theproblem-solver.com

Our contact telephone: 44 (0) 20 7175 0877

Please click here for our Privacy Notice for data protection compliance and our website


Copyright of all The Problem Solver, Business Evolution and Scale Your Sales Programme materials and content, including online courses and educational masterclasses and coaching resources and promotional materials such as blogs, video, online courses and websites remains the property of Problem Solving Company Ltd.


Once a contract has been agreed, the signature of the Client in the ‘Client Approval’ section of the Contract and/or written confirmation by email indicate approval and act as a commitment to honouring the Terms and Conditions.


The cost of speaking presentations, the educational, coaching programme or masterclass courses will be agreed at the outset and will specify the number and duration of all sessions included. Programme access to online course material and diagnostic tools will be agreed upfront and included in the fee. The use and cost of any additional programme material and tools will be mutually agreed during the programme. Travel and print expenses will be billed at cost. All fees are subject to VAT.


Problem Solving Company Ltd will request that a Project Approval Form is signed to confirm the budget, scope and terms before any work can commence. A Purchase Order Number will then be requested which must be received before the work starts. Invoices are due in advance or within 14 days of invoice.


The location of educational workshops and coaching sessions will be agreed in advance between Problem Solving Company Ltd and the Client and may take place at the Client’s offices or at a convenient venue as agreed by all parties. All venue and refreshment costs will be covered by the Client unless otherwise agreed.

Postponement and Cancellation Policy

Any cancellations should be made by telephone and confirmed in writing. In the event of the educational or coaching sessions being cancelled, 75% of the cost will be due if the cancellation occurs 14 days or less from the date booked plus all costs incurred to date. 100% will be due if the cancellation occurs within 48 hours. In the event of the Client requesting a change to the agreed date and time, we will do our best to accommodate. However, we are unable to accept a request for a date change with less than 14 days notice, which will be classed as cancellation, and the above fees will apply.

Contractual Obligation

Trainers, coaches, consultants and associates are provided by Problem Solving Company Ltd on the understanding that you will not during any assignment or thereafter for a period of one year offer employment directly to such consultants or solicit their services by any other company, organisation or individual with which you are connected.

Please click here for our Privacy Notice for data protection compliance and our website